Repairs by Exchange (RBE)
How it Works:
Step 1: Determine the current model of probe head, touch probe, scanning probe, or probe controller you have.
Step 2: Find the same item from our inventory.
Step 3: Locate the serial number on your current item and enter this number in the field
Step 4: Add to Cart and complete purchase.
Step 5: In 1-2 business days Measurement Supply Sales Department will e-mail you the Return Goods Authorization (RGA) number.
Step 6: Carefully package the item for shipment.
MARK THE RGA NUMBER ON THE SHIPPING DOCUMENTS
Please be sure to only send the item itself and no accessories such as cables, probe shanks, or styli. You are responsible for the expenses related to shipping the unit to Renishaw and for the shipping costs of the replacement head.
You will receive the address to send your damaged item after your order has been processed.
Step 7: The replacement item will be shipped directly from Renishaw to your address. Upon receipt, inspect the items and install to your machine.
Measurement Supply is pleased to offer a 6-month warranty on all RBE items purchased through this website. Renishaw reserves the right to cancel an order due to excessive damage on the originally returned item. Neither Measurement Supply or Renishaw are responsible for items lost or damaged in transit. We recommend UPS with a tracking number for easy traceability.
We are continuously adding more and more of these items to the website, if you don’t see what you are looking for now, please contact us so we can easily get you the product you need.